Declaration of Accessibility
SECTION 1: Mandatory Content
"Veolia Energy Varna EAD undertakes to provide access to its website at https://energy-varna.bg in accordance with Article 58 c of the Electronic Government Act - "EGG Act" (supplemented by SG No. 102) 31 December 2019) and Articles 39 and 39a of the Ordinance on General Requirements for Information Systems, Registers and Electronic Administrative Services (amended and supplemented by SG No. 4 of 14 January 2020) for the creation of a model accessibility declaration and in accordance with the harmonised standard EN 301 549, developed in support of Directive (EU) 2016/2102 on the accessibility of websites and mobile applications of public sector organisations, which guarantees a minimum level of accessibility.
This accessibility statement applies to the website https://energy-varna.bg
I. Compliance status
This website partially complies with the Directive and the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) standard due to the non-compliances noted below, as identified in the website accessibility checkconducted by the Ministry of e-Government in April 2024.
II.Inaccessible content
The inaccessible content, in the form of specific section-wise and content/feature(s) non-conformitiesidentified with the requirements of the WCAG 2.0 standard are detailed in Annex 1
Accessible alternatives for accessing the content is the implemented Accessibility Widget tool through which site users can individually manage accessibility settings.
Making of this accessibility statement: This accessibility statement was made on 03.04.2023.
The date of the last annual review and update following the evaluation and redesign of the website is 30.04.2024.
The statement will be revised after a thorough overall analysis of the website has been completed and any inconsistencies against the requirements of the standard and the MEU's published web content requirements have been addressed by 01.10.2024, by which time the planned updates and improvements will also be in place.
The method used for the preparation of the declaration is a self-assessment carried out by the person referred to in Article 1(1)(b). 1 or 2 of the SEA, the owner of the website/mobile application. The check was mainly performed with the WAVE Web Accessibility Evaluation Tool (http://wave.webaim.org/ and in addition with Tingtun Checker (http://checkers.eiii.eu/), W3 HTML Validator(https://validator.w3.org/).
Feedback and contact details
To provide feedback and suggestions regarding the accessibility of this website, you can:
- use the following address for correspondence- g. Varna-9020, 5 János Hunyadi Blvd, Administration Building;
- use the contact form on the website of Veolia Energy Varna EAD: https://energy-varna.bg/;
- write to us at clients.BG-veolia@veolia.com;
Application procedure
- Pursuant to Art. 58d, par. 1 of the ESL and in accordance with the approved internal rules of Veolia Energy Varna EAD a procedure for handling signals has been established:
Alerts at Veolia Energy Varna EAD shall be submitted in the following manner:
- Via the contact form on the website of Veolia Energy Varna EAD: https://energy-varna.bg/;
- Electronically, to the email address clients.BG-veolia@veolia.com;
- On the national toll-free number0800 14 448;
- Reports are accepted from Monday to Friday from 8.00 to 17.00. It is a condition of reporting that the call is not anonymous;
- By post - to the address: 9020 Varna, 5 János Hunyadi Blvd
- At the Customer Service Centre at;
The complaint shall be examined within one month of its receipt, and within the same period a reply shall be prepared, which shall contain a description of the actions and measures taken to remedy the accessibility violation and the time limit within which the accessibility violation will be remedied, or a reasoned refusal in cases where the request is considered unfounded and unlawful.
Where the applicant has indicated an e-mail address, the reply shall be sent, signed with a qualified electronic signature certificate, and in other cases on paper, to the address indicated in the alert. Where an incorrect or non-existent address is given, the information shall be deemed to have been received from the date of sending.
2. Complaints pursuant to Article 58d, paragraph 2 of the EMA for non-compliance with the accessibility requirements or for non-compliance with the procedure for handling signals under item 1 shall be submitted to the Chairman of the State Agency "Electronic Government" through the office of the SAEM at the following address. "Gen. Joseph V. 6, Sofia 1000; electronically (with the subject line. "Gen. Joseph V. The address is.
3. Pursuant to Article 60a of the EEU Act, the control over the compliance of the content of the websites and mobile applications with the accessibility requirements under Article 58c of the EEU Act shall be exercised by the Chairman of the State Agency for Electronic Government.
Complaints pursuant to Article 58d, paragraph 2 of the EMA for non-compliance with accessibility requirements shall be submitted to the Chairman of the State Agency for Electronic Government at the following address. Joseph V. +359 (2) 949 20 40, e-mail: mail@e-gov.bg.
SECTION 2: Recommended content
"Veolia Energy Varna EAD strives to provide its customers with a website that fully complies with available accessibility standards. However, this is not always possible in its entirety. Therefore, if you are having difficulty with the website: https://energy-varna.bg, some of the content is not accessible or incomprehensible, if we have omitted to add accessible content for a category or if you have a difficulty and query regarding a specific section, please contact us. User feedback and recommendations are very important so that together we can build an even more useful and accessible site and improve both your level of accessibility and that of all our other prospective and current customers.
"Veolia Energy Varna EAD is committed to ensuring a higher level of accessibility, to resolving any identified inconsistencies in the accessibility requirements of its website and to ensuring a consistently high level of accessibility of the information published.
ANNEX 1
Non-compliance of the public part of Veolia Energy Varna EAD's website at https://energy-varna.bg with the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) standard.
Note: The table describes the requirements of the standard that are not implemented, partially implemented or not applicable. Covered requirements of the standard are not described, as required for completion of the Declaration of Conformity.
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ANNEX 1 Non-compliance of the public part of Veolia Energy Varna EAD's website at https://energy-varna.bg with the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) standard. Note: The table describes the requirements of the standard that are not implemented, partially implemented or not applicable. Covered requirements of the standard are not described, as required for completion of the Declaration of Conformity.
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